Terms & Conditions

• Not Medical Advice: All content, including product descriptions, ingredients, and health information provided on medihubmart.com, is for informational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment.
• Consult a Physician: Always consult with a qualified healthcare professional or doctor before using any OTC (Over-The-Counter) medicines or herbal supplements, especially if you have a pre-existing medical condition, are pregnant, or are taking other medications.
• Individual Results: Results from herbal and natural products may vary from person to person. Medihubmart does not guarantee specific health outcomes.

• Regulatory Status: The herbal and OTC products sold on this website are sourced and approved according to Sri Lankan regulatory standards (such as the Department of Ayurveda). They may not be evaluated or approved by the Food and Drug Administration (FDA) of the United States, the EMA of Europe, or regulatory bodies of your respective country.
• Customer Responsibility: It is your sole responsibility to ensure that the products you order are legal for import and consumption in your destination country.

• Customs Clearance: Since we ship products internationally, your package may be subject to import duties, taxes, and customs inspections by your country's customs authority.
• Seizure and Delays: Medihubmart is not responsible for shipping delays, packages held, or confiscated by the customs authorities of your destination country due to local import laws regarding herbal or medicinal products.
• Customs Fees: All additional charges for customs clearance must be borne by the customer; we have no control over these charges.

• Order Acceptance: We reserve the right to refuse or cancel any order for any reason, including product availability, errors in product or pricing information, or suspected fraudulent activity.
• Currency: All prices are displayed in United States Dollars (USD). Your bank or credit card issuer may charge additional currency conversion fees.

Due to the health and safety nature of OTC medicines and herbal supplements, we cannot accept returns on opened or used products.

If your package arrives damaged, or if you receive the wrong item, please contact our support team within 7 days of delivery with photographic proof to arrange a replacement or refund.

Refunds will not be issued if a package is rejected or destroyed by your country's customs.

All online payments are processed through secure, encrypted third-party payment gateways (such as PayPal gateways). Medihubmart does not store or have access to your credit or debit card details.

To the maximum extent permitted by applicable law, Medihubmart, its owners, and employees shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the misuse, improper consumption, or allergic reactions caused by any product purchased through this website.

These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Sri Lanka.